Time Frame settings are applied by configuring a Time Frame, then routing a phone number, extension or any other feature to that has a Time Frame setting. For example, if you wanted calls to your phone number to ring an auto attendant during business hours, but got to a mailbox after hours, you would first create the Time Frame setting. For the During Hours option, select the auto attendant. For the After Hours setting, select the mailbox. Then go to the settings for the phone number, and select Time Frame as the option for the Route To: field.
To create a Time Frame setting, click on Time Frame, then click on New Time Frame:
- Time Frame Name - A short name given to each Time Frame setting, just for something to refer to the setting by within the system.
- During hours forward call – Select how you’d like incoming calls to be routed during normal hours.
- After hours forward call – Select how you’d like incoming calls to be routed after normal hours.
For each day that you’d like timed settings to take effect, check the check box in the first column, then select the start of the business day in the Before field and end of the business day in the After field.
- If the entire day is to be considered “after hours”, then check the All Day check box along with the Day checkbox.
Time Frames can also route to different SIP Trunks based on time of day, and day of week.